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Manuals, resources, toolkits

30th anniversary seminar speeches and presentations: Commonwealth Ombudsman

On 9 August 2007, a one-day seminar was held as part of the 30th anniversary celebrations of the Commonwealth Ombudsman, titled Improving administration: the next 30 years - Complaint handling, investigation and good administration. (Commonwealth Ombudsman: 2007) More info >>

Lessons for public administration: the Ombudsman investigation of referred immigration cases

The paper looks at flawed administrative decisions that led to the wrongful detention of many people, including Australian citizens and looks at strengths in the Australian system offering valuable lessons for improvement in the public administration system. (Commonwealth Ombudsman: August 2007) More info >>

Promoting local governance through municipal International cooperation

This issue of the Capacity Development Newsletter focuses on Municipal International Cooperation (MIC), exploring both the concept of local governance and some relevant issues facing those who are engaged in friendship arrangements between local governments of two nations. (Capacity Development Newsletter - Issue 21: 2004) More info >>

ADB and public resource management in India

This ADB article reviews program lending to India's public sector since 1996. (Asian Development Bank: 2007) More info >>

Ten as one: challenges & opportunities for ASEAN integration

This report examines gaps among ASEAN member countries and shows that they impede the area's future as an integrated region. (UNESCAP: 2007) More info >>

Securing equality, engendering peace

This guide aims to facilitate the creation of policies and concrete action plans on the issue of women, peace and security through the provision of good practices, specific recommendations and a six-step model process. (United Nations International Research and Training Institute for the Advancement of Women: 2006) More info >>

Timor-Leste local development program progress report 2005

This report reviews the work of the UNDP Local Development Program in 2004-5 in developing decentralised systems of governance in Timor-Leste. (UNDP Timor-Leste: February 2006) More info >>

Can privatisation and commercialisation of public services help achieve the MDGs?

This paper assesses the effectiveness of reducing poverty and meeting the Millennium Development Goals through privatisation and commercialisation of public service delivery. (UNDP Poverty Centre: July 2006) More info >>

Accountability in a contemporary public sector

This paper discusses changes in accountability within the Australian public sector over the last few decades. (APSEG: 2005) More info >>

Governance and state effectiveness in Asia

This paper examines Asian strategies for improving governance and the effectiveness of state institutions. (Asia 2015 Conference: March 2006) More info >>

Revenue administration and corruption Â– what works?

This brief looks at the challenge of overcoming corruption in revenue and tax administration in developing countries, and outlines some appropriate measures and effective responses. (Chr. Michelsen Institute (CMI) - Norway: November 2005) More info >>

Behavioural economics: seven principles for policy makers

This brief summarises the key principles of behavioural economics as an alternative to standard neoclassical economic analysis approaches, and describes their broader relevance for policy making. (New Economics Foundation: 2005) More info >>

OECD Evaluation Resource Centre (DEReC)

An online resource centre featuring evaluation publications and reports. (OECD) More info >>

East Asia decentralises: making local government work

An in-depth World Bank report looks at the experiences and challenges of decentralisation for six countries in East Asia. (World Bank: June 2005) More info >>

Governance in the Pacific: focus for action 2005-2009

This report outlines the Asian Development Bank's strategy for improving governance in the Pacific for 2005-2009. (Asian Development Bank: 2004) More info >>

Connecting Government

A study which examines whole of government responses to Australia's priority challenges to successful policy development and delivery. (Australian Public Service Commission: 2004) More info >>

Workshop presentations - Designing and Implementing e-Government

A World Bank training workshop addressing key issues, best practices and lessons learned (presentations available). (World Bank: April 2005) More info >>

State functioning and state failure in the South Pacific

Argues that cross-country variation in ethnic diversity between much of Polynesia and Melanesia is a key factor in explaining differences in state performance. (Asia Pacific School of Economics and Government (APSEG)) More info >>

E-Government in Australia Â– how does it score? (pdf 64K)

This paper explores how well the Federal Government is meeting its own objectives for e-Government: effectiveness, efficiency, and citizen participation. It also briefly sets out some of the lessons from Australia's e-Government experience to date. (Craig Keating, Development Gateway) More info >>

Public sector reform in New Zealand: Issues of public accountability

Policy and governance discussion paper: The new Zealand public reform process of the late 1980s and early 1990s was notable for its attempt to clarify public accountability through the specification of outputs, contractual agreements and the disaggregation of government departments into smaller, more sharply focused agencies. (Asia Pacific School of Economics and Government: 2004) More info >>

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