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Expanding citizen participation
Building a public feedback mechanism
James Smith interviews James George Chacko, Programme Specialist with the United Nations' Asia Pacific Development Information Programme, who discusses the policy and operational advantages of listening to citizen feedback on government services.
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http://www.pstm.net/article/ index.php?articleid=596 - Added to ADG on: 08 August 2005 , contributed by: Uniquest
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